Welcome
This guide includes everything you need to know about working with Alex Collier Design and making the most of your design experience
to Alex Collier Design
Communication with Alex Collier Design
In order to best serve you and your project, all of our communication will take place inside of ClickUp. Please reach out via the chat window in your client dashboard for all questions, requests, or other communication.
I aim to respond within 48 business hours (and usually much sooner!) but if you do not receive a response within that timeframe, reach out at alex@alexcollierdesign.com. No Instagram DMs about our project please.
Process & Timeline
The exact phases of our project will depend on which service you have booked. Please reference your proposal if you need a reminder of which services are included in your experience. Below is a bit more information about the phases of your project.
NEXT PHASE
Pre-work
The pre-work phase is absolutely critical to our project's success! You have been assigned all pre-work tasks in ClickUp. Each task includes instructions for completing it.
Your pre-work tasks are due on your project start date. Failure to complete pre-work tasks in a timely manner may result in the rescheduling or cancellation of your project. Please note project reschedules are subject to a 10% rescheduling fee.
If you have any questions about your pre-work, please reach our via the chat on your client dashboard!
Brand + Logo
We will meet for our brand strategy call, where we will dive into the heart and soul behind your brand. Following this call, you will receive a moodboard and color palette to provide feedback on. Next, I will deliver your brand proposal and solicit your feedback. Two round of revisions are included in your experience to ensure we perfectly capture your vision.
Finally, I will deliver your final files complete with your brand guidelines, logo files, and everything you need to launch your brand. If we are also designing your website, final file delivery will take place after web design.
(if applicable)
Custom web design
We will begin by designing your home page and inviting your feedback. We will collaborate on your web design using a tool called MarkUp, which allows you to make comments directly on the page.
Following your approval of the home page, we will build out the remainder of your website's pages, continuing to solicit your feedback along the way. At this stage we will also meet for a check-in call, about halfway through the project, to ensure we are aligned and to keep us accountable for launch.
(if applicable)
Template customization
I will customize your design and build your website with your images, copy, and branding. I'll reference your client questionnaire as well to be sure I'm fulfilling any special requests you have for your customization. I'll also take care of optimizing your images and pages for SEO and handling any tech needed to migrate your site.
I'll send you a preview of your site for you to take a look and give feedback prior to our pre-launch call.
(if applicable)
Launch
I will connect your domain to your new Showit site and migrate your blog if applicable.
On our pre-launch call, we'll go over each page of your site and I'll teach you how to use and update your new Showit site. I'll also record this call for your future reference.
After our call, I'll send over your final brand and logo file package as well as some branded social media launch graphics so that you are prepared to launch in style.
(if applicable)
Support
Two weeks of post-launch support is included in your experience! During this phase, your ClickUp client dashboard will remain live and you will have access to me for any edits or updates (within the original project scope).
After your support period ends, we will close out your ClickUp project and archive your files. I encourage you to download and back up everything to your own device beforehand.
Saying goodbye is always bittersweet, but I'll be continuing to cheer you on as you begin this new chapter in your business!
Client Expectations
Submit pre-work and feedback in a timely manner
I’ve built streamlined workflows and efficient processes that allow me to deliver and launch your website in a timely manner. In order to keep our project on track, please submit pre-work and feedback on time. Please note that failure to do so may result in postponement or cancellation of your project per our contract. Please notify me as soon as possible if you need an extension on a due date.
Schedule and report to appointments on time
You will schedule all calls for our project as part of your pre-work. I will send a reminder email the day before our call as well as a Zoom link one hour prior. Please give at least 24 hours notice if you need to reschedule a call for any reason. After 15 minutes of not reporting to a call you will be considered a no-show and will need to rebook with a small fee.
Be open-minded and honest
Feedback is an essential part of the design process. I ask that you are always 100% honest in your feedback with me! I also ask that you remain open-minded to my recommendations and suggestions throughout the process!
NEXT QUESTION
How do payments work?
You will be invoiced according to the payment schedule outlined in your contract. You submitted your first payment as your deposit upon booking.
You will receive a reminder email two days before your payment due date along with a link to pay your invoice. If you elected to enroll in autopay, your payment will automatically be submitted on the due date.
After a payment is more than two weeks overdue, work will stop on your project and you will be charged a late fee of 1.5% of the outstanding amount per each day that payment is not received. If you anticipate any issues with payment please reach out!
NEXT QUESTION
Do you do my SEO?
While SEO strategy is not part of the web design experience, I do set up your website with best SEO practices in mind.
I optimize your page structure, page titles and descriptions, images size, and header tags, submit your site map(s) to Google Search Console, and create 301 redirects from your old site if needed. All of these items are important to set the stage for any SEO strategy you implement in the future. These items may lead to increased rankings, but are not necessarily designed to do so. If you'd like to add on my SEO package to your experience, let me know and we can send you a proposal for more comprehensive SEO services.
NEXT QUESTION
How does copy work?
Template customization clients will complete a Google Doc outlining your copy according to your template, as outlined in your pre-work. If you are a custom client, you will complete a copy questionnaire that provides the copy I need to craft your custom site.
If you are interested in hiring a copywriter to write your full website or to audit copy you have written, please reach out! This is something we can add on to your experience and bring in one of my copywriting partners. If this is something you're considering, please reach out as soon as possible as it's best that we complete your copy before heading into the design phase!
NEXT QUESTION
What is your cancellation policy?
It is very rare that a project would need to be cancelled. Per our contract, our project will be rescheduled to a later date or cancelled if you fail to meet deadlines and supply documents in a timely manner. Payments already submitted are not refundable. Rescheduled projects are subject to a rescheduling fee of 10% of the project total. This accounts for your time reserved on my calendar as well as impact on my other client projects.
If you need to cancel or reschedule our project for any reason, please reach out as soon as possible. I would always prefer that we figure something out and reach a resolution before resorting to cancelling the project!
NEXT QUESTION
Can I hire you for updates?
Absolutely! While I love educating and empowering you on using Showit for your purposes, many of my clients do return for help with more complex and involved updates! Depending on the project, I usually recommend my VIP full or half day! In the past I have helped clients launch new website pages, shops, and client experience guides (like the one you are reading now!).
If you'd like to work together in the future, please reach out via my contact form and share the details and goals of your project as well as your goal launch date.
Frequently Asked Questions
*Some of the links on this page are affiliate links, meaning I may earn a commission if you make a purchase through these links. Rest assured that I only endorse products and services that I use and trust.
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E-COMMERCE
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Thank you!
If you have questions about anything in this welcome guide, please reach out via the chat in your client dashboard. Thank you for partnering with me to bring your project to life. I can't wait to dive in!